SHIPPING & RETURNS

DELIVERY OPTIONS

Australia wide express post shipping:

  • We offer a flat rate of $15 Australia wide using Couriers Please service.
  • Delivery time is usually 1-3 working days after your order has been dispatched.
  • Please note there can be delays with the couriers.
  • Full tracking is available with the tracking number provided in your shipping confirmation email. 
  • Please be aware that shipping costs are non refundable. 
  • As this service is not under insurance For Artists Only are not responsible or liable for any lost or stolen parcels.

In store pick up:

 

  • In store pick up available at Byron Bay and FAO Studio
    • Byron Bay details: Shop 9/1 Porter Street, Byron Bay, NSW. 02 5614 8802
    • Bondi Beach details: Shop 1/ 84 Curlewis Street Bondi Beach, NSW. 0468 430 054
  • If you select to have your item picked up in store, we will happily put the garment(s) aside for you until you arrive.
  • You are more than welcome to try on your new garment in store and ensure you have purchased the correct sizing. However please note that exchanges / returns are not allowed on items purchased on sale or at a flash discount unless deemed faulty.
  • We will notify you via email when your order is ready for pick up.

International shipping:

  • This is our default and only international shipping option.
  • Shipping to New Zealand is AUD $25.00, UK and USA and Canada is $50.00 and Rest of the World is AUD $100.00.
  • Receive your purchase 3-14 working days after your order has been processed.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • Please track your parcel at http://auspost.com.au/track/
  • Depending on shipping location and order specifics, all international orders are liable for import taxes and/or customs duties by the customer. If needed, contact your local custom offices to receive additional information about import costs.
  • For Artists Only cannot be held responsible for import costs on any order. Import costs will rest with the customer. For Artists Only cannot estimate any import costs for your order.

 

ONLINE RETURNS POLICY

We will happily accept returns on all full priced items for any reason within 7 days of receipt for a credit note or a full refund (minus shipping).

AfterPay orders for full priced items can only be returned for a credit note. We are not able to refund for online AfterPay purchases.

Items purchased on sale or at a discount cannot be returned or exchanged under any circumstances.

Please post your return to Shop 1/84 Curlewis Street, Bondi Beach NSW 2026.

All items must be in their original condition; unworn, unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team. 

All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.

Earrings, socks and swimwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty. 

SALE ITEMS

 

Sale items can't be returned for refund or store credit so please choose carefully, if you need any assistance on sizing etc please contact our Customer Care Team at contact@forartistsonly.com.

 

IN STORE RETURNS

Please note that we are not able to process refunds for any online orders through any of our retail stores. 

Full priced items purchased in store are eligible for return within 7 days for exchange or store credit only, unless faulty.

HOW TO RETURN 

For all online returns please contact our Customer Care Team at contact@forartistsonly.com and byron@forartistsonly.com

 

REFUNDS

Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process. If your payment method was paid via AfterPay, you will receive a credit note that can be used online or in store. Please be aware you will not be refunded for the shipping costs. 

CREDIT NOTES

 

Once your return has been received and processed, and credit note will be issued to you by email. The credit note will include a code to be redeemed online or in store. Credit notes are strictly valid for 1 year from the date issued.

FAULTY ITEMS 

In the case that something is faulty or damaged, please contact our Customer Care Team at online@forartistsonly.com as soon as possible. Please include a brief description and image of the fault.