SHIPPING & RETURNS

DELIVERY OPTIONS

Australia wide express post shipping:

  • We offer a flat rate of $15 Australia wide using Australia Post Express Post service.
  • Delivery time is 1-3 working days after your order has been processed.
  • Delivery is usually next day for metropolitan areas and up to three-day delivery for regional areas.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • You may track your parcel at http://auspost.com.au/track/
  • Using this service you thereby agree and understand that Australian Post grants authority to leave parcels unattended at your selected premises if secure by Australian Post standards. We recommend you select delivery for an address that will be attended.  
  • As this service is not under insurance For Artists Only are not responsible or liable for any lost or stolen parcels.

Australia wide platinum express shipping:

  • This service is guaranteed next day delivery at a flat rate of AUD$20.
  • Order must be placed before 11am to ensure enough time to process, pack and send your order.
  • This service requires a signature upon delivery.
  • In the case of your selected premises being unattended your parcel will be automatically transferred to your closest Australia Post Office.
  • Delivery is next day for metropolitan areas and up to two days delivery for regional areas.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • Please track your parcel at http://auspost.com.au/track/

In store pick up:

  • If you select to have your item picked up in store, we will happily put the garment(s) aside for you until you arrive.
  • You are more than welcome to try on your new garment in store and ensure you have purchased the correct sizing. However please note that exchanges / returns are not allowed on items purchased on sale or at a flash discount unless deemed faulty.
  • Your order will be ready for pick up within 1 hour of placing your order.
  • Pick ups are only available for collection Monday - Friday as our head office is closed on weekends. 
  • Our store address: 2/656 New South Head Road, Rose Bay, NSW.
  • Our store phone number is: (02) 9371 7997

International shipping:

  • This is our default and only international shipping option.
  • Shipping to New Zealand is AUD 25.00 and Rest of the World is AUD 50.00.
  • Receive your purchase 3-14 working days after your order has been processed.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • Please track your parcel at http://auspost.com.au/track/
  • Depending on shipping location and order specifics, all international orders are liable for import taxes and/or customs duties by the customer. If needed, contact your local custom offices to receive additional information about import costs.
  • For Artists Only cannot be held responsible for import costs on any order. Import costs will rest with the customer. For Artists Only cannot estimate any import costs for your order.

ONLINE RETURNS POLICY

Please note: The online return and exchange policy applies for online e-boutique purchases only and does not apply for any purchases made in the For Artists Only retail store. If you have any enquires regarding our in-store returns policy please doesn’t hesitate to email: contact@forartistsonly.com

For Artists Only are happy to offer a full refund or exchange between sizes (excluding sale or promotional items) within 7 days of receipt of your order. The following conditions apply:

  • Merchandise must be returned to For Artists Only within 7 days.
  • Return address is: PO BOX 707, Rose Bay, 2029, New South Wales, Australia.
  • All items must be in new & unused condition with all tags attached.
  • Unless faulty, we do not exchange or refund lingerie or pierced jewellery for hygienic reasons.
  • Swimwear must have all original hygiene stickers in place.
  • Shoes must be returned in its original packaging and designer box. It is advisable that you try on new shoes on a carpeted surface, as we will not accept returns or refunds if the soles have any signs of wear.
  • Garments that have been worn, washed or altered will be returned to the customer at their expense.
  • All returns and exchanges will not be processed until the product is returned to For Artists Only.
  • Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.
  • We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only. 

ONLINE EXCHANGE POLICY

For Artists Only will exchange an item within 7 days of receipt of your order with the following conditions:

  • All exchanges are based on stock availability.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability.
  • If you wish to exchange your product for an alternative style, it is advised that you request an online refund and purchase the new product separately on our e-boutique.
  • To secure your desired product, please ensure you list the full details of your new request (e.g. style name, colour and size) when you request a RAN (Return Authorisation Number) from online@forartistsonly.com.
  • For Artists Only will attempt to fill your exchange as best as possible, however, it is not guaranteed your request will be available.
  • The customer will be responsible for shipping costs back to For Artists Only, however, there is no charge on posting the new exchanged item back to the customer.
  • We do not offer exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.

HOW TO RETURN OR EXCHANGE

To return or exchange an order, please follow these simple steps:

  • Request a Return Authorisation Number (RAN) from For Artists Only by emailing online@forartistonlys.com immediately after receiving your delivery.
  • Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
  • Once we have confirmed the return details, we will send you an email that will contain your RAN and information on how to return your parcel.
  • The customer will be responsible for shipping costs back to For Artists Only.
  • We don’t take responsibility for garments returned without a tracking number.
  • Please return your parcel to PO BOX 707, Rose Bay, NSW, 2029, Australia.
  • We do not accept online e-boutique returns to our retail boutique.
  • Garments must be returned in the condition outlined above with the original invoice included.
  • The customer will be notified by email once the return has been received and processed.
  • Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of For Artists Only. We would like our customers to be happy with their purchase so have allowed a reasonable timeframe for the return or exchange of their order.

RECEIVING A REFUND

If you would like to request a refund from the For Artists Only e-boutique, please note the following information: 

  • All refunds will be processed within 24 hours of receiving the product at For Artists Only.
  • The customer will be notified by email once the refund has been processed.
  • You will be credited to the original payment method used at the time of purchase.
  • Please note that original shipping charges or related expense e.g. duties and/or import taxes will not be refunded. If required, contact your local custom offices to receive additional information.
  • Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.
  • We do not offer refunds on SALE items so please choose carefully.

FAULTY ITEMS

All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:

  • Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
  • Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
  • Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
  • If an item cannot be repaired or replaced, the customer will receive a full refund.
  • To return a faulty item, please follow the steps listed above regarding an RAN request.

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